Event Success Guidelines
A knowledgeable, prepared meeting planner is a successful one
Knowledge is power, which is why we provide you with the resources, answers and tools to make your life easier.
On this page you will find everything you need to stay on track and plan a successful event, without last-minute surprises.
Hotel Resource Guide
Answers to your frequently asked questions can be found in our Hotel Resource Guide.
DOWNLOAD OUR GUIDEEvent Success Resources
Safety
At Hyatt, we’re focused on Safety First, Wellbeing Always through our Global Care & Cleanliness Commitment. We’ve worked with key industry partners and medical experts to ensure that every part of the hotel and event experience prioritizes safety and cleanliness.
We have a certified Hygiene & Wellbeing Leader, who monitors all aspects of cleanliness and disinfection, and leads education and wellness checks for all staff members.
Technology Tools
Hyatt offers digital solutions that provide efficiencies to make your life easier, every step of the way.
Availability of technology tools may vary by location.
Hyatt Planner Portal
One-stop location for all key information about your Hyatt event. Manage critical details before, during, and after your meeting. View all your past, present and future events. Run Reservation reports, view the Group Detail Report and Diagrams, and review your Group Bill. Access the Rooming List and Event Concierge apps. To learn more about how the Hyatt Planner Portal can save you time click here to watch a short video. Access the Hyatt Planner Portal here.
Collaborative Diagramming
A collaborative program that helps you and your Event Manager design professional, customized room diagrams and seating to create the best room layouts for your meeting. You can make your own edits to diagrams to ensure that room setups are accurate.
HyRes
Hyatt's proprietary group reservation process with customized links to allow guests to book online within the group block. It also gives you the ability to view reports through the Hyatt Planner Portal.
Hyatt Event Concierge App
An efficient tool that allows you to submit and track service requests for your event from your computer or mobile device without leaving the room. Learn more here.
Group Bill
An interactive PDF invoice that is seamless and efficient, with real-time billing and simplified invoices for complex group billing.
E-signature / Payment
Access and sign contracts and payment documentation from any device without having to use a scanner or fax.
World of Hyatt App
Manage your stay on the go, from booking to check-in and check-out. Download here
Event Experience Guide
Taking our banquet menus to the next level the Event Experience Guide provides everything you need to plan a successful event in one location.
Rooming List
Use the rooming list template to provide us with your participant details. Upload the list to the Hyatt Planner Portal Rooming List App (PCE compliant) for our reservations team to enter directly in our system.
Know Before You Go
Know Before You Go is a communication tool for you to send to your attendees. It enables you to share pertinent information with them such as weather, dress code, safety protocols, transportation options and the event agenda. It reduces participant questions and gives them a level of comfort and a more personalized experience. Speak to your Event Manager about creating a customized Know Before You Go for your event.
Virtual Hotel Tour
Immerse yourself in our hotel with an interactive video tour. The virtual tour will provide you with a true sense of our event space, restaurants and guest rooms without being on site.
Rooming List
Use the rooming list template to provide us with your participant details. If you will be including individual credit card numbers for each guest, we want to ensure this sensitive data is well protected. Please go to our Hyatt Planner Portal, where you can access the Rooming List App, which will allow you to upload your list securely. Once the list has been uploaded, it will be processed by our reservations team. If the rooming list does not contain credit card information, you can send it directly to your Event Contact.
DownloadKnow Before You Go
Know Before You Go is a communication tool for you to send to your attendees. It enables you to share pertinent information with them such as weather, dress code, safety protocols, transportation options and the event agenda. It reduces participant questions and gives them a level of comfort and a more personalized experience. Speak to your Event Manager about creating a customized Know Before You Go for your event.
View Sample Here